We are seeking a friendly, professional and organised Receptionist to join the team at Grinkle Park Hotel on a part-time basis (28 hours per week). This role is pivotal to delivering an excellent first impression and ensuring guests enjoy a warm, efficient and welcoming experience from arrival to departure. The successful candidate will be customer-focused, adaptable and comfortable working in a busy hospitality environment.

Key Responsibilities

• Welcome guests on arrival, complete check-in and check-out procedures accurately and efficiently.

• Manage reservations and room allocations using the hotel’s booking system; process payments and issue invoices.

• Answer incoming telephone calls and email enquiries promptly and professionally, providing accurate information about the hotel, facilities and local area.

• Handle guest requests and complaints with tact and escalate to the appropriate manager where necessary to ensure a swift resolution.

• Coordinate with housekeeping, maintenance and other departments to ensure rooms are ready and guest needs are met.

• Maintain reception areas to a high standard of presentation and ensure promotional literature and guest information is up to date.

• Assist with basic administrative tasks including filing, stock replenishment, preparing reports and logging incidents.

• Follow all health & safety, data protection and cash handling procedures in line with hotel policies.

About You

• Previous experience in a reception, front of house or customer service role is desirable but not essential; full training will be provided.

• Excellent verbal communication skills and a friendly, calm manner when interacting with guests and colleagues.

• Strong organisational skills with attention to detail and the ability to multitask in a busy environment.

• Good IT skills, comfortable using property management systems, email and basic office software.

• Ability to work independently and as part of a team with a flexible approach to tasks and shifts, including weekends.

• Reliable, trustworthy and professional with a positive attitude and a commitment to excellent customer service.

Working Pattern & Pay

• Contract: Part-time, Permanent.

• Hours: 28 hours per week. Shift pattern will include some weekends and may vary to meet business needs.

• Rate of pay: Competitive, dependent on experience.

Benefits

• Company pension scheme.

• Employee discount on stays and food & beverage across the group.

• Share of monthly tips.

• Access to training and development opportunities.

• Employee Assistance Programme.

This role involves a varied shift pattern including weekends. If you are a personable, organised and dependable individual who takes pride in delivering excellent service, we would love to hear from you. Apply today to join the Grinkle Park Hotel team.