We are seeking for a friendly and professional Head Receptionist to join our hospitality team. The ideal candidate will play a crucial role in providing excellent customer service to guests as well as leading the front desk team and the day-to-day operations.

Key Responsibilities

As a Hotel Head Receptionist, you will be responsible for :

·         Leading the reception team

·         Work closely with other heads of departments

·         Welcoming guests warmly and professionally upon arrival

·         Managing check-in and check-out processes efficiently

·         Taking payments

·         Handling reservations, cancellations and changes to bookings

·         Maintaining a clean and organized front desk area

·         Serving at the bar

·         Cashing up at the end of the day

Qualifications

·         Previous experience as a hotel receptionist is required

·         Excellent verbal and written communication skills in English

·         Friendly, approachable and professional demeanour

·         Ability to work both independently and as part of a team

·         Excellent time management skills with the ability to prioritise tasks efficiently

·         Good communication skills to interact with guests and other members of staff

Job Types: Full Time, Permanent

Pay: £28,000 a year (Live out). A live in position could be available

Expected hours: 40 hours per week over 5 days to include weekends

Additional pay: Monthly Tips

Benefits:

·         Company pension

·         Meals on Duty

·         Employee discount

·         Use of the leisure center