A great opportunity for a receptionist at the Farington Lodge Hotel, where we pride ourselves on delivering friendly and professional hospitality and professional customer service.

Key Responsibilities for Reception Staff

• Greet and welcome guests, providing a warm, friendly atmosphere.
• Efficiently manage the check-in and check-out process.
• Handle phone and email enquiries professionally.
• Address billing queries and manage financial transactions.

Essential Skills and Experience

• Exceptional customer service skills and a hospitable mindset.
• Strong communication abilities, both verbal and written.
• Experience as a receptionist, ideally with proficiency in Reslynx software.
• Ability to work cohesively within a small team setting.

Benefits of Working with Us

• Share of monthly tips 
• Incremental holiday days for each year of service, up to a maximum of 33 days.
• Access to our Employee Assistance Programme through Hospitality Action.
• Discounts on Bed & Breakfast stays at group hotels (£25 per night).
• Discounts on food and beverages (35% off food, 50% off drinks) when staying at a Classic Lodges Hotel.
• Opportunities for professional growth through training courses and apprenticeships.
• Recognition through annual Long Service, Employee of the Quarter, and Special Awards.
• Celebratory dinners for long-service staff and group awards.

To succeed in this role, flexibility in working hours, including weekends and evenings, is required. 

If you're ready to contribute to an exceptional guest experience and thrive in a dynamic environment, we invite you to apply and showcase your hospitality skills at Farington Lodge Hotel.