Lakeside Hotel & Spa is owned by Classic Lodges who have exciting plans to invest and develop the hotel. We have 73 luxury bedrooms, fine dining restaurant, brasserie, pool, spa and conference suite ‘overlooking nothing but the lake’

To expand and strengthen the management team we are recruiting for a Sales Office Manager – to take full responsibility for sales at the hotel alongside central support from the Classic Lodges team.

The key elements of the role will be

Revenue Management – create and implement a detailed sales plan for all revenue lines with regular review and interaction with the wider hotel team

Organisation – making sure that all aspects of the sales office function is slick, from tracking enquires and conversion to ensuring the functions sheets issued to the operations departments are thorough and detailed.

Reporting & Analysis – work closely with the GM forecasting and reporting of financial performance through detailed data and analysis.

‘Hunting’ – driving new revenue into all areas of the business to include leisure, M&E and corporate. Able to network confidentially with new and existing connections to nurture ongoing relationships.

Marketing – oversee the marketing strategy, ensuring that any literature and guest communication is of the highest quality. Utilising all social channels to gain the greatest exposure for the hotel and generate new enquiries.

Education & Experience:

• Experience in hotel sales, hospitality, or office management, with a proven track record of supporting sales teams.
• Experience with hotel booking systems and CRM software (e.g., Rezdiary, Rezlynx, Ratewise, Journey) is preferred.

Skills:

• Strong organizational and multitasking abilities.
• Excellent communication and interpersonal skills.
• Ability to work under pressure and meet deadlines
• High attention to detail with a focus on accuracy and quality.
• Proficiency in Microsoft Office Suite (Excel, Word, Outlook, PowerPoint).
• Strong problem-solving and decision-making capabilities.

Personal Attributes:

• Proactive, adaptable, and a self-starter.
• Ability to work collaboratively in a team environment.
• A customer-focused mindset with a passion for delivering excellent service.
• Strong work ethic, professionalism, and reliability.

Benefits Include:

• Share of monthly tips (circa £1 per hour worked)
• Extra Holiday Days for each years service (max 33 days)
• Employee Assistance Programme – Hospitality Action
• Discounted Bed & Breakfast stays at hotels within the group from £25 per night
• Discounted F&B (Food 35% & Beverage 50% - when eating) when staying at a Classic Lodges Hotel
• Free meals on duty
• Annual Long Service, Employee of the Quarter & Special Awards
• Annual Long Service Dinner (for those with 5+ years service)
• Group Annual Awards Dinner, Harrogate

For further details or to apply please email ben.mayou@lakesidehotel.co.uk