A great opportunity to join our friendly team, who take a pride in delivering great customer service and care and ensuring a positive experience for our guests.

• You will be required to manage the shift on a daily basis, as a Duty Manager, this will include early and late shifts and weekends.

Your duties may typically include the following:

• Ensuring all meeting and function rooms are ready for purpose.
• Meeting and greeting conference clients, checking itineary, delivery of food and beverage service.
• Responsible for ensuring the set up of meeting & function rooms.
• Responsible for the delivery of restaurant evening service
• Responsible for weekly liquor orders and participation in liquor stock takes.
• Responsible for function bar service.
• Contribution to health and safety in the hotel and ensure you meet the required compliance for statutory and legal requirements.
• Dealing and responding to any customer issues, whilst on shift.
• Staff inductions and training on bar and liquor service.

The candidate must be able to carry responsability, and ensure the successful delivery of food and bar service, when on shift and be an effective communicator with both colleagues and customers.

A Customer focused support role that helps keep Food & Beverage operations running smoothly across all service periods. Duties include preparing the Restaurant before service, setting tables, taking and delivering orders, cleaning and resetting tables and also supporting bar and lounge service whilst maintaining high standards of cleanliness and presentation. This role requires a friendly, team player attitude, ability to work at pace during busy periods, and a willingness to follow food hygiene, health and safety.

As a Night Porter, you will play a vital role in the smooth running and security of the hotel during the night. Acting as the main point of contact for guests outside of normal operating hours, you’ll help ensure our guests enjoy a safe, comfortable, and welcoming stay from arrival through to departure.

This varied position combines guest service, security, housekeeping support, and operational duties, making it ideal for someone who enjoys taking ownership, solving problems, and working independently.

Key Responsibilities:

• Welcoming late-arriving guests and assisting with check-ins and guest enquiries.
• Ensuring the safety and security of guests, colleagues, and hotel property throughout the night.
• Carrying out regular security and fire safety checks across the hotel.
• Assisting with guest requests promptly and professionally.
• Setting up conference and event spaces as required for the following day.
• Completing night cleaning duties in public areas and ensuring the hotel remains well presented.
• Supporting other hotel departments where required.
• Preparing the hotel for the morning team, including administrative and operational tasks.
• Reporting maintenance issues and ensuring they are logged appropriately.
• Maintaining high standards of guest service at all times.

What We’re Looking For:

We believe in recruiting for potential as well as experience. Our ideal candidate will have:

• A reliable, trustworthy, and professional individual.
• Excellent customer service and communication skills.
• The confidence to work independently and make decisions when required.
• A proactive approach with strong attention to detail.
• Good organisational and problem-solving skills.
• A calm and professional manner when dealing with guest requests or unexpected situations.
• Work overnight shifts, including weekends and bank holidays.
• Previous night porter experience is desirable but not essential, full training will be given.

Your role will include serving Breakfast to our guests, you will be responsible for your own section where you offer the guests Hot drinks and take orders for any menu items not included on the buffets. You will be responsible for communicating allergies of guests to the chefs and your team members. You will be responsible for keeping your section clean and tidy. You will then relay your section for the next service.

This is a weekday position Monday -Friday 7am-11.15am

We are looking for a passionate person to join our Food & Beverage team, we proudly serve our guests Breakfast, Lunch and dinner as well as Afternoon tea’s and events.  Our team looks after all aspects of food and drink and its important to understand that we are here to delight our guests and go the extra mile if possible.

What the role includes:

· Welcome and serve guests in restaurant, bar or event spaces

· Take food and drink orders and deliver them efficiently and accurately

· Prepare and serve beverages, including tea, coffee and bar drinks where required

· Set up and clear tables while maintaining presentation standards

· Ensure service areas are clean, organised and well stocked

· Provide attentive service and respond to guest requests

· Process payments accurately using POS systems

· Support colleagues to ensure smooth service during busy periods

· Additional activities may be required in line with business needs

Full training will be given.