A great opportunity to join our friendly team, who take a pride in delivering great customer service and care and ensuring a positive experience for our guests.

• You will be required to manage the shift on a daily basis, as a Duty Manager, this will include early and late shifts and weekends.

Your duties may typically include the following:

• Ensuring all meeting and function rooms are ready for purpose.
• Meeting and greeting conference clients, checking itineary, delivery of food and beverage service.
• Responsible for ensuring the set up of meeting & function rooms.
• Responsible for the delivery of restaurant evening service
• Responsible for weekly liquor orders and participation in liquor stock takes.
• Responsible for function bar service.
• Contribution to health and safety in the hotel and ensure you meet the required compliance for statutory and legal requirements.
• Dealing and responding to any customer issues, whilst on shift.
• Staff inductions and training on bar and liquor service.

The candidate must be able to carry responsability, and ensure the successful delivery of food and bar service, when on shift and be an effective communicator with both colleagues and customers.

A Customer focused support role that helps keep Food & Beverage operations running smoothly across all service periods. Duties include preparing the Restaurant before service, setting tables, taking and delivering orders, cleaning and resetting tables and also supporting bar and lounge service whilst maintaining high standards of cleanliness and presentation. This role requires a friendly, team player attitude, ability to work at pace during busy periods, and a willingness to follow food hygiene, health and safety.

Your role will include serving Breakfast to our guests, you will be responsible for your own section where you offer the guests Hot drinks and take orders for any menu items not included on the buffets. You will be responsible for communicating allergies of guests to the chefs and your team members. You will be responsible for keeping your section clean and tidy. You will then relay your section for the next service.

This is a weekday position Monday -Friday 7am-11.15am

We are looking for a passionate person to join our Food & Beverage team, we proudly serve our guests Breakfast, Lunch and dinner as well as Afternoon tea’s and events.  Our team looks after all aspects of food and drink and its important to understand that we are here to delight our guests and go the extra mile if possible.

What the role includes:

· Welcome and serve guests in restaurant, bar or event spaces

· Take food and drink orders and deliver them efficiently and accurately

· Prepare and serve beverages, including tea, coffee and bar drinks where required

· Set up and clear tables while maintaining presentation standards

· Ensure service areas are clean, organised and well stocked

· Provide attentive service and respond to guest requests

· Process payments accurately using POS systems

· Support colleagues to ensure smooth service during busy periods

· Additional activities may be required in line with business needs

Full training will be given.

Location: The Old Swan Hotel, Harrogate
Department: Front of House
Employment Type: Full‑Time

About Us:

We’re proud to be part of Classic Lodges – a collection of characterful hotels across the UK. Each hotel has its own personality, but we’re united by one shared purpose: to create meaningful experiences that connect people, places and memory. If you take pride in your work, value genuine hospitality and enjoy being part of a welcoming team, you’ll feel right at home with us.

The Opportunity:

We are looking for a friendly and professional Hotel Receptionist to join our Front of House team. In this role you will be the first point of contact for our guests, providing a warm welcome, managing reservations and check‑in/check‑out, and ensuring every guest receives attentive, efficient service. This is an excellent opportunity for someone who enjoys working with people and is keen to develop a career in hospitality.

Key Responsibilities

• Welcome guests on arrival and ensure a smooth, efficient check‑in and check‑out process.
• Manage reservations, room allocations and payments using the property management system and point‑of‑sale terminals.
• Respond promptly and courteously to guest enquiries, requests and complaints, resolving issues or escalating to management where appropriate.
• Provide accurate information about hotel facilities, local attractions and transport links.
• Support telephone and email enquiries, taking and relaying messages as required.
• Maintain reception area presentation and ensure paperwork and records are kept up to date.
• Liaise with housekeeping, maintenance and other departments to ensure rooms are ready and guest needs are met.
• Handle card and account transactions with integrity and attention to detail.
• Follow health & safety, data protection and hospitality procedures at all times.

Person Specification

• Previous experience in a customer‑facing role, preferably within hospitality, is desirable but not essential; full training will be provided.
• Confident and friendly communicator with excellent telephone manner.
• Organised, reliable and able to prioritise tasks in a busy environment.
• Good numerical skills and confidence handling cash and electronic payments.
• Proactive, calm under pressure and able to resolve problems with a positive attitude.
• Flexible availability including evenings, weekends and bank holidays as part of a rota.
• Commitment to delivering high standards of presentation and guest service.

What We Offer

• Generous employee discounts on accommodation, food and drink, plus friends and family benefits.
• Access to wellbeing support through Hospitality Action.
• Monthly gratuities and recognition schemes including Employee of the Quarter.
• Opportunities for learning and development, structured training and clear career progression within Classic Lodges.
• Company pension and long service awards.
• Meals on Shift
• Uniforms

How to Apply

If you’re enthusiastic about delivering excellent service and being part of a supportive team, please apply with your CV and a short covering note outlining your relevant experience, availability and preferred hours. We welcome applications from candidates of all backgrounds and are committed to a fair and inclusive recruitment process.